Communicating means letting someone else know clearly what you think and feel, and also learning what the other person thinks and feels.

After listening to this Toolbox program, you will be better prepared to:

• Assert yourself or state positively what you want and need
• Make “I” statements by saying “I think” or “I feel” instead of saying “you should”
• Listen actively and check the message. This means listening carefully, showing the other person you are listening, and checking to see if what you heard is what the person meant to say
• Match verbal with nonverbal communication, that is, match your words to your actions and facial expressions
• Express your feelings by letting others know how you feel as well as what you think

Note: To download the mp3 files, right-click a link and select 'Save Target As' or 'Save Link As'.