Negotiating means talking with people involved in your healthcare so that you can get what you need to have the best quality of life possible.

After listening to this section of the Toolbox, you will be better prepared to:

• Listen and communicate effectively
• Identify the values that are the principles and standards by which you live
• Set your personal limits -- the boundaries of behavior that you will not cross
• Learn to set emotions aside when negotiating
• Visualize more than one solution to any problem.